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MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports).The program covers eligible MacBook and MacBook Pro models for up to 4 years after the original retail purchase of the device. For more details on the program customers can visit. Service may involve the replacement of one or more keys or the whole keyboard. "Apple or an Apple Authorized Service Provider will examine the customer's device to verify eligibility and then perform the service free of charge. Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don't appear when pressed or keys that feel "sticky" or aren't responding in a consistent manner. An Apple spokesperson provided me with the following statement: Apple has just announced a service program for MacBook and MacBook Pro customers who have experienced issues with their keyboards and are no longer covered under AppleCare.
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